How FXdispatcher digitises your inbound mail
From automatic ingestion through AI-powered classification to automated dispatch: a seamless, traceable workflow with no media breaks.
1 · Ingestion – bring every inbound channel together
FXdispatcher polls IMAP mailboxes and FTP sources and takes over scan inputs. Incoming PDFs and images land automatically in the digital intake folder. The result is a single, unified inbound mail stream – whether a document arrives as a letter, an email attachment or a file.
2 · AI dispatcher – classify with vision-language models
The dispatcher bot analyses every document with a vision-language model and determines the document type and relevant content. Unlike pure OCR, the model looks at layout and text together and so copes even with changing forms, special cases and mixed quality. Every case receives a recognition confidence.
3 · Confidence routing – confident goes automatic, uncertain goes to review
If the recognition confidence exceeds the defined threshold, FXdispatcher routes the case automatically to the appropriate destination folder. If it falls below, the case stays in the intake and is held back for manual review. This way, nothing is processed "blindly" – automation and diligence are not mutually exclusive.
4 · Capture – lean manual review
In the operator workspace, your staff only see the cases that need a human eye. An integrated PDF viewer, action panel, context menu and undo make handling quick. Cases can be moved between folders via drag & drop; search and bookmark functions are available to the roles authorised for them.
5 · Filing & automated dispatch
From final filing, FXdispatcher takes over the hand-off: configurable dispatch jobs send results automatically by email or to downstream systems. Retry logic catches temporary delivery problems; messages that remain permanently undeliverable end up in a dead-letter area for targeted follow-up.
Clear responsibilities, clean permissions
Four roles ensure that everyone has exactly the view and the permissions they need.
Administration
Full overview: configuration, user and permission management, sources, document types, events and case search.
Group lead
A view of their own brand/group areas, read access to the processing log and case search.
Dispatcher
Routes cases between areas – the lever between automatic pre-sorting and manual capture.
Operator
Handles cases in the assigned folder area – focused on the cases that genuinely need attention.
Dashboard & metrics in real time
FXdispatcher makes operations measurable. The dashboard shows throughput, backlog and forecasts so you can spot peak loads before they become a bottleneck.
- Throughput and backlog from the last few hours at a glance
- Capacity and volume forecasts for staff planning
- Quality metrics and anomaly detection
- System health for stable operations
Example dashboard tiles
Data protection is built in, not bolted on
FXdispatcher is designed for operating with sensitive business documents.
Hosting in Germany
Operated on German infrastructure – processing stays where you expect it.
Complete audit trail
Every movement and every processing step is logged traceably – important for audit and quality assurance.
Fine-grained permissions
Role- and group-based access ensures that only authorised people can see and handle cases.
Soft-delete
Deleted records remain recoverable and auditable instead of disappearing irretrievably.
No external trackers
This website works without third-party cookies and without external analytics services.
Control over the automation
You set the thresholds for automatic routing – you determine the balance between speed and diligence.
It's best seen live
We'll show you the complete path from intake to filing using realistic examples.