FXdispatcher
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Use cases

Document capture for high volumes – across industries

FXdispatcher is strong wherever large volumes of varied documents have to be processed quickly, reliably and traceably. Three typical fields in detail.

Mail order & fulfilment

Order cards, returns and correspondence – across brands and countries

In mail order, large volumes of order cards and correspondence arrive every day – often spread across many brands, countries and case types. FXdispatcher automatically detects whether a case involves a new customer, an existing customer or a special case, and routes it into the right process.

  • Multi-tenant/brand structure with separate areas
  • Automatic distinction of case types
  • Special cases routed specifically for manual clarification
  • Scales with seasonal and promotional peaks

Typical case types

N
New customerNo master record exists – cleanly detected as a new entry.
E
Existing customerMatched via an existing customer number.
S
Special caseAddress corrections, complaints & co. for targeted clarification.

Insurance inbound mail

📄
ApplicationStructured and assigned to the right line of business.
!
Claim notificationPrioritised and routed to the responsible team.
+
Documents & evidenceAssigned to the matching case.
Insurance

Reliably assign applications, claims and supporting documents

Insurers process heterogeneous inbound mail every day: applications, claims, supporting documents and correspondence. FXdispatcher classifies these documents, assigns them to the right place and makes sure that urgent cases do not get lost in the pile.

  • Reliably distinguish heterogeneous document types
  • Forwarding to the responsible department
  • Traceability for audit and compliance
Banking, finance & shared services

High document volumes and payment-related inbound mail at scale

Wherever very high document volumes meet limited capacity, the manual effort grows quickly: payment documents and payment-related items have to be recognised, checked and assigned correctly. FXdispatcher automates the pre-sorting of this inbound mail and reduces the manual share to the genuine borderline cases – ideal for banks, financial services and shared service centres.

  • Recognition of payment documents and payment-related items
  • Automatic pre-sorting, manual review only where needed
  • High volumes without linearly growing headcount
  • Consistent, auditable handling across all channels

High-volume processing

€
Payment documentsRecognition and automatic sorting of payment-related mail.
⇄
Inbound mailClassification and routing to the right department.
✓
Human controlReview only for uncertain cases.

Don't see your use case here?

Tell us about your inbound mail. In a demo, we'll assess together what can be automated at your volume.

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